Urban Rasoi
Privacy Policy
Last updated: August 2026
Urban Rasoi (“we”, “us”) runs urbanrasoi.online and provides catering across Kolkata. This page explains what information we collect when you use our website, how we use it, and the choices you have.
Information you give us
When you send an enquiry or place an order — through our WhatsApp button, the order and planning tools, or by phone — you share details such as your name, contact number, event date, guest count, area and any preferences or notes. We use these only to respond to you and to arrange your order.
Information collected automatically
Like most websites, we collect some technical information automatically when you visit — such as your device type, browser, approximate location and the pages you view. This helps us keep the site working well and understand what our visitors find useful.
Cookies and similar technologies
Cookies are small files stored on your device. We use them for two purposes:
- Essential cookies that remember your progress — for example, an order you are building — so the site works as you expect.
- Analytics and advertising cookies, including the Meta (Facebook) Pixel, which help us measure how our Facebook and Instagram ads perform and show relevant ads to people who may be interested in our catering.
You can control or delete cookies through your browser settings, and you can manage the ads you see from Meta in your Facebook ad preferences. Blocking cookies may affect how parts of the site work.
How we use your information
- To respond to your enquiries and fulfil your orders.
- To improve our website, menus and service.
- To measure and improve our advertising, and to show ads to relevant audiences.
We do not sell your personal information.
Who we share it with
We share information only with the services that help us run the business: Meta Platforms (for Facebook and Instagram advertising and WhatsApp messaging), and our website hosting provider. These providers process data on our behalf and under their own privacy terms.
Keeping your information
We keep enquiry and order details only as long as needed to serve you and to keep proper business records, after which they are deleted or anonymised.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. To make a request, or for anything about this policy, contact us on the details below.
Contact us
WhatsApp or call +91 98307 25556. Urban Rasoi, Salt Lake, Kolkata. FSSAI Lic. No. 12823013000353.
We may update this policy from time to time; the date above shows when it last changed.